Refund and Exchange Policy

1. GENERAL

A-1, 1ST FLOOR, ANJALI NIWAS, WARD NO-4, BORBIL NO-1, Digboi, Assam 786171, India Contact Person Name: Ravi Gautam, S/O Kaluram, India, India or “our”) is managing and operating the mobile application/website and tablet applications available at www.91mart.in (collectively referred to as “91mart ”, “Website”, and “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Product(s)”) on the Website. The term “User” or “Users” or “you” or “your” means any individual who uses, accesses, or, browses the Website and/or purchases the Products on the Website.

We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on www.91mart.in, you can expect a hassle-free experience in returning and canceling the Products you have ordered/booked and can rely on us as your preferred shopping destination.

The ‘Terms and Conditions’ published on www.91mart.in shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Samarganic’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you is subject to the terms and conditions set out under this Policy.

2. APPLICABILITY OF POLICY

By using www.91mart.inand/or initiating a request to purchase Product(s) on www.91mart.in, you agree to be bound by the terms of this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on www.91mart.in. Please note that we may change the terms of the Policy from time to time. Every time you wish to use 91mart, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF CANCELLATION

You can cancel the order any time before the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

The request for cancellation of the order can be made by cancelling the order from the ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Samarganic you from time to time.

Upon the receipt of the order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.

4. TERMS OF RETURN AND REFUND

You may initiate the return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for the return of such Product subject to the terms of this Policy. Samarganic will not process returns if you have placed the order for the wrong Product model, colour, or incorrect Product.

All our packages come with tamper-proof packaging. Please ensure that you do not accept packages where the seal is tampered/with and or the outer package is damaged. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Products, or missing accessories.

You may register a complaint or request for return through www.91mart.in. To register a complaint or initiate a return, please go to the ‘Orders’ section selectthe ‘Help’ tab, and then select ‘Still need help’ at the bottom of the page. You may select the option from the drop-down menu to log the complaint or contact us via e-mail/ call/ chat with us. To initiate a return, you are required to select ‘log a complaint’ and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complaints or concerns that may arise after the closure of the return window, you may contact customer care.

If you have received any Product that is eligible for return in terms of this Policy, we suggest you immediately register a request in this regard on www.91mart.in. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages, or non-compliances are due to our default, and will accordingly post verification, accept or reject the return request. For such verification, we may request you to send us images/videos maximum of up to 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Samarganic may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within 1(one) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Samarganic are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with www.91mart.in(“Wallet”) eligible for a Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by Samarganic, you will receive your refund in your Wallet. We do not make any cash refunds.

The amount claimed as a refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

5. CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

Call us at: 91-3255-3255